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Retail Pragmatist - Integrated Retail, Home Delivery Logistics and Click & Collect Specialists

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Citizen Relations Management
Citizen Relationship Management PDF Print E-mail
 
Customer Data Integration
is essential for one stop shop e-government but how do you ensure you are using it properly?
CRM-SRP delivers expertise developed in tough retail environments where customers now expect consistent experiences regardless of contact channel.

•Create the link between departmental activity and strategic objectives.

•Realise savings through process re-engineering.

•Embed new processes through sustainable change management.

•Identify authority wide skills and process change needs.

We deliver effective change management and process re-engineering for “one-to-many” citizen relationships managed through multiple contact channels.
Call 0700 590 8932 for more information or email Steve Bolton. 
 
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